Terms & Conditions
These are the terms and conditions covering any agreement you may undertake with Escape Debt.
These are the terms and conditions covering any agreement you may undertake with Escape Debt. No modification is allowed unless confirmed in writing by Action Today Group Limited
Definitions
- Action Today Group Limited (ATG), company number 5124842, registered in England at Oak House Watling Street Business Park, Watling Street, Cannock, WS11 9XG. Licensed by the Office of Fair Trading number 557896
- The client: The person/s signing overleaf.
- Creditors: The creditors ATG will be dealing with on your behalf. Shown on document 4 with balances.
- Rebuild Programme: (RP) Pro-rata payment of money to creditors by ATG on behalf of the client.
- Review Period: (If applicable) This has been set at six months but can be sooner at the clients request.
- Full Term: Time taken to fully clear clients debts to creditors shown in 3 by ATG.
- Setup Fee: (SF) The first monthly payment at the agreed amount.
- Full and Final: (FAF) A fund that ATG use to clear the clients debts at a discounted rate.
- Admin Fee: (AF) Monthly set at seventeen percent (minimum of twenty five pounds).
- Standard Monthly Creditor Payment: (SMCP) This is the agreed monthly pro-rata payment made by ATG to the clients creditors.
- Token Payment: (TP) Reduced pro-rata payment made by ATG to clients creditors.
- Monthly Payment: (MP) The agreed monthly payment made by the client to ATG
Terms
- The client agrees for ATG to act on their behalf in dealing with their creditors in the capacity of debt negotiators.
- Information the client shares with ATG will be kept confidential, unless at the request of the client.
- The client agrees to exclude ATG from any liability as a result of this agreement or by taking advice from ATG.
- The client understands that ATG cannot give financial investment advice.
- Cancellation of RP is subject to thirty days notice in writing by the client to ATG. Failure of the client to give notice to ATG will result in a cancellation fee being charged equal to one months payment.
- The clients MP has been agreed and is shown on document 4. The AF is deducted from this payment and the balance used for the SMCP.
- If an Individual voluntary arrangement is recommended then once the first payment has been received balance requests are sent out to creditors. The case will then be sent to ATGs preferred partner for preparation. Once agreed at the creditors meeting there are no costs paid by the client.
- In a RP the clients creditors will be contacted as soon as ATG have received the clients first cleared payment (MP). In the second month ATG will make a token payment to the clients creditors.
- The client must maintain their MP. Failure by the client to maintain the MP for two consecutive months will deem the RP as failed and it will restart the following month. The client will incur a reset fee equivalent to one months payment. The client is aware that third party action may be taken.
- In the case where ATG is asked to deal with court documentation a one off fee of ten pounds will be charged to the client, per set of court documents.
- With Full and Final write off if you have a lump sum we are able to negotiate discounts on amounts outstanding. We negotiate directly with the creditor on your behalf to get you the very best deal. ATG charge a fee based on eleven percent of the original outstanding debt prior to full and final settlement.
- For clients participating in a Rebuild Plan, whilst clients case is under review ATG will send a TP to the clients creditors.
- It is agreed that the client can reduce the monthly payment to the RP however, the RP will need to be reset and started again the following month.
- It is agreed that the client can add creditors to the RP at an increase on a pro-rata basis per creditor per month. Or with no increase to the RP, then the RP will have been deemed to reset and will start again the following month, as ATG will have to re-propose to the clients creditors.
- The client agrees to pass on all paperwork received from creditors in the RP to ATG within the same month.
- If ATG open a Tuxedo eaccount for the client, the client agrees to pay ATG from this account each month.
- It is agreed to the best of the clients knowledge, that the information shown on document four is correct. Any amendments should be made on a separate sheet but may not be accepted by ATG.
- The inclusion of any creditor on the RP, is subject to historical information and acceptance of the creditor by ATG customer service team.
- Any payment made by the client to ATG which is unidentified will be credited to ATG business account after a period of six months. ATG will do their up most to trace this payment, once transferred to the business account the money cannot be refunded to the client.
- The client agrees for ATG to hold the clients debit card details and agrees that should any standing order payments not be meet by the client, ATG can take this payment from the clients debit card.
- ATG can assign this agreement to a third party without prior notice.
Compliant Procedure
If you are not happy with our service then please let us know either via telephone, in writing or by email we will make a note of this on your account. A Customer Service Advisor will call you and attempt to resolve the issue over the telephone on the same day that the issue is raised. If you are satisfied with this outcome the Customer Service Advisor will note your account to confirm this. If the Customer Service Advisor is unable to rectify the issue the matter will be referred to a Customer Service Manager, who will call you and attempt to resolve the issue by telephone before the end of the business day: if the issue can be resolved the Customer Service Manager will confirm the outcome in writing to you.
If the Customer Service Manager can not rectify the issue before the end of the day they will write to you and confirm a timeframe that they require in order to conduct a full investigation. The timeframe specified will be on average a minimum of 5 days to 4 weeks. Once the Customer Service Manager has completed their investigation they will write and confirm their findings. The Customer Service Manager will give you a timeframe to respond to their letter and they may call you to confirm you are happy with their response within 4 weeks. If you are satisfied with their response they will note your account and mark the issue as 'satisfied'. If you are still not satisfied with the response of the Customer Service Manager your issue will be escalated to a Senior Manager or Director. The Senior Manager/Director will speak to you to discuss a solution or possible compromise. If you are satisfied with the outcome they will close the issue and note your account. If you are not happy with this final response we will put you in touch with the Financial Ombudsman.
